By: Samantha Pelto
We are in the midst of a pandemic. The economy is struggling. People are suffering. On top of everything going on right now, many people in need are unable to get ticket refunds for concerts and other events that have been cancelled or postponed indefinitely. Over 23,000 events were cancelled, postponed, or rescheduled within the last three weeks of March alone. Because of the unprecedented number of cancellations and postponements and lack of refunds thereof, there has been mass public outcry. Ticketing vendors are increasingly pushing the blame on their clients – the event organizers. Regardless of who is to blame, it is time to consider changes to refund policies.
Event providers often include their refund policies in their terms and conditions of sale. For example, the Lightning in a Bottle music festival in California states the following in their terms and conditions: “Tickets and vehicle passes are nonrefundable even if the Event is terminated early or canceled, or entry conditions are modified, due to harsh weather, acts of nature, governmental regulation, the failure to obtain required governmental permits, or conditions beyond Do LaB’s control.” Lightning in a Bottle was forced to cancel due to COVID-19 and announced that they would not be offering refunds in accordance with their policy. The terms are governed by California law.
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