Standing Room Only: The Limited Consumer Market for Ticket Sales

sold outBy Alex Bullock

Many sports and music fans find it difficult or expensive to get tickets to see their favorite team or band play live. Consumers face the challenge of finding an available ticket, and the tickets they do find are often more than what they are willing to pay. It almost feels like the system is built to favor ticket sellers and resellers. Enter New York attorney general Eric Schneiderman.

Schneiderman recently released a 43-page report entitled Obstructed View: What’s blocking New Yorkers from Getting Tickets that criticizes the ticket sales practices of sports and entertainment companies as unfair and deceptive. The report primarily focuses on consumer access to tickets. Continue reading

Are Hoverboards Hovering Above the Law?

hoverboardBy Denise Kim

Hoverboard, glider, electric skateboard, or skywalker—the technology goes by many different names. But many in the public and the news use the term hoverboard. For those who are unfamiliar with the technology, a hoverboard is a self-balancing scooter or a two-wheeled motorized gadget that normally costs between $300-500. To operate a hoverboard, the owner leans forward to move ahead. The owner leans back on the two pressure sensitive footpads to brake or reverse. Hoverboards have become a new staple in the 21st Century. Hoverboards have also raised safety concerns.

One safety concern is that hoverboards can randomly catch on fire. Major airlines including American, Delta, United and Southwest banned hoverboards from being checked in or carried on the plane. Toward the end of 2015, these safety concerns caused major panic across the U.S. and the rest of the world as many bought hoverboards for loved ones for Christmas. The airline companies cited concerns over the lithium ion batteries (which the Federal Aviation Administration regulates as hazardous materials) as the reason behind this universal ban. Continue reading

“Consumer Data Breach Class Action Suits May Soon Be Standing Tall”

silver-hands-typing-blue-keyboard-digital-data-01_573x300By Beth St. Clair

A consumer uses her credit card to make a purchase at a major retailer. Six months later she’s notified that, due to a recent hack on the retailer’s computer systems, her credit card number has been stolen. She quickly checks her accounts but there’s no activity. All is quiet over the next few weeks. Nonetheless, she’s nervous. She cancels the credit card and enrolls in a $4.99/month credit monitoring service.

Based on these facts, should this consumer be able to join a class action suit against the retailer for the data breach? Continue reading

Five Stars for the Recent Crackdown on Fake Reviews

fakeBy Alex Bullock

Think of the last time you were in the market for a product or to find a restaurant for dinner – did you search online for reviews of the product or the business? If you’re like me and many other modern consumers, the answer is likely, “Yes.” And again, if you’re like me, you may take for granted that those online reviews are objective and real. That is why it is encouraging to hear that a company like Amazon, as well as the Federal Trade Commission (FTC), are taking steps to ensure that consumers can trust those reviews.

In October, Amazon filed suit against more than 1,000 people who allegedly offered to write reviews of products they had not used in exchange for a fee. According to the company’s complaint in King County Superior Court, each of the individuals sued in this case used the website Fiverr, a global online marketplace for individuals offering tasks and services in order to offer to create fake reviews for a fee. The complaint outlines a typical encounter between an Amazon seller and a prospective fake reviewer. Continue reading

Daily Fantasy Sports Leagues: To Regulate or Not To Regulate

ffpicBy Tyler Quillin

Daily fantasy sports companies, DraftKings and FanDuel, have taken center stage in the past few weeks with a controversy surrounding potential impropriety in the form of insider trading. Adam Johnson, a Kentucky resident and DraftKings user, filed a class action lawsuit against DraftKings and FanDuel on October 8th in the United States District Court’s Southern District of New York alleging negligence, fraud, and a violation of consumer protection acts in New York, Kentucky, and Massachusetts.

Fantasy sports leagues are internet-based games that allow fans to “draft” players from a designated sports league to a team and apply a points system to the athletes’ performance in order to compete with other league members. Allowing increased opportunities to play throughout the week, season, and sporting world, daily fantasy sports leagues differ from traditional fantasy sports leagues because they begin and end on a single day. Continue reading